Customer Support

FAQ

How do I place an order on Brandmerch.com?

You must first have an account with Brandmerch.com. Once signed up, you can join or create a team shop and add items to your cart and checkout.

How do I create my own Brandmerch Shop?

It’s easy! Just send us a note here: contact us and we will get you set up!

Do I need to belong to a team to use Brandmerch.com?

No! You can use our platform on a personal account to purchase and create merch for things like parties, small events, showers, etc.

How do I track my order?

If you go to your account settings in the upper right-hand menu, and select “orders” you should be able to view the current status of your order along with any tracking numbers, mockups, links, and invoices pertaining to your order.

What does the 100% Guarantee mean?

Our 100% guarantee protects you if you receive any faulty merchandise or if there is an issue with the imprint. We will replace the items immediately and take it up with the supplier ourselves so you don’t have to.

Do you accept returns?

Because these are printed items we are unable to accept returns, however if there is an issue with the imprint or item, we will replace it immediately or give you store credit.

Will you price match another vendor?

Absolutely. The item, quantity, imprint, and turn-around must be the identical for us to match.

I have an issue with my order, who do I contact?

Please reach out to support@brandmerch.com with your order number and describe your issue along with any photos if applicable.

What is your turn-around time? Do you offer rush orders?

Our standard turn-around time on all orders is 7-10 business days for production, and 2-5 business days for shipping.  Rush orders depend on the item and supplier, but most items can be rushed with no fee in as little as 2 days. We cannot guarantee an in-hands date if it’s a rush – since things like FedEx delays are out of our control.