Frequently Asked Questions

Brandmerch is a merchandise operations platform — or Merch OS™ — that gives teams everything they need to procure, manage, and deliver branded merchandise at scale. It combines a marketplace of premium products, centralized inventory and fulfillment, branded storefronts, and team coordination tools into one connected system.

Brandmerch is built for marketing teams, HR departments, sales organizations, creative teams, and enterprise operations. Whether you need to outfit employees, run gifting campaigns, manage event merch, or sell branded goods through a storefront, Brandmerch centralizes the entire workflow.

Merch OS™ is the operating system behind Brandmerch. It connects sourcing, logistics, fulfillment, and team coordination into one workflow — giving organizations the control and visibility needed to manage merchandise across teams, offices, and channels.

Most promotional product companies are vendor catalogs with manual quoting. Brandmerch is a technology platform with real-time pricing, instant mockups, automated fulfillment, branded storefronts, centralized inventory, and built-in brand control. You manage everything from one system instead of coordinating across vendors, spreadsheets, and email threads.

Our marketplace includes thousands of customizable products from premium brands — apparel, drinkware, bags, tech accessories, headwear, office supplies, outdoor gear, and more. Every product is available for custom logo printing, embroidery, or laser engraving.

We carry hundreds of premium brands including Nike, Adidas, The North Face, Patagonia, Stanley, bkr, Carhartt, Champion, YETI, Moleskine, and many more. Browse the full directory on our Brands page.

Yes. Our instant mockup feature lets you see your logo on thousands of products in seconds — no designer required. Upload your logo to a Logo Kit and use the Quick Mockups feature in the marketplace.

You can filter the entire marketplace by exact Pantone color match to quickly find products that align with your brand colors. This helps you select on-brand items faster without guessing.

Yes. From cut-and-sew apparel to custom-molded products, our direct-to-factory network can bring your most ambitious merchandise ideas to life at scale. Contact our team to discuss custom manufacturing projects.

We offer over 20 decoration methods including screen printing, embroidery, DTG (direct-to-garment), DTF (direct-to-film), laser engraving, heat transfer, sublimation, puff print, debossing, UV printing, pad printing, and more. Each product page shows which methods are available for that item.

Vector formats are preferred — SVG, EPS, AI, and PDF. High-resolution PNGs (300 DPI) can work for certain print methods. Our uploader checks your files for issues and guides you through any adjustments needed.

Yes. We preserve Pantone and brand color intent across all decoration methods. Add your brand swatches to your Logo Kit and our system enforces those standards automatically on every order.

Yes. A designer reviews your artwork for print readiness and sends a digital proof for your approval before production begins. No order goes to print without your sign-off.

Yes. You can create multiple Logo Kits with different logos, color palettes, and placement rules. Each Logo Kit stores your brand assets and production guidelines so every run is produced consistently.

Our pricing is all-inclusive and calculated in real time. It factors in the product cost, your logo, decoration method, print area, and quantity to show a transparent per-unit price. There are no hidden fees — what you see includes decoration, setup, and standard production.

Brandmerch offers three plans: Procurement (free) for discovery, collaboration, and ordering with wholesale pricing; Storage Only ($85/month plus usage) for warehouse and fulfillment services; and Merch OS ($199/month billed annually or $249/month) for the full platform including storefronts, team management, brand control, and automated operations.

Yes. The Procurement plan is completely free with no credit card required. It includes wholesale pricing access, unlimited same-domain buyers, collaborative collections, logo kits, presentations, shared budgets, unlimited shipping addresses, and custom shipper accounts.

Minimum order quantities vary by product, decoration method, and supplier. You can see the minimums displayed next to each product in the marketplace and in the Pricing Summary on product pages. Many items have low minimums starting at 6–12 units.

Yes. Pricing automatically adjusts based on quantity tiers — the more you order, the lower the per-unit price. Volume breaks are shown in the pricing calculator on each product page.

Browse the marketplace, select products, choose your decoration method, upload your logo, review pricing, and add to cart. At checkout you can configure shipping, payment method, and delivery details. You will receive a digital proof for approval before production begins.

We accept credit cards, ACH transfers, and custom payment terms for qualified accounts. Storefront orders can also be paid via team credits or budget allocations.

Yes. Use Split Ship at checkout to send items to multiple recipients and locations in a single order. This is especially useful for gifting, events, and distributed teams.

Yes. You can add and verify your own UPS, FedEx, USPS, or DHL account under Team Settings. Once verified, your account rates and rush/drop-ship options are available automatically at checkout.

Yes. We can curate and package multiple items into a custom gift set or branded box. You will see the Gift Box option at checkout for eligible items.

We ship worldwide from U.S.-based facilities. International orders may be subject to duties and taxes at delivery, which are clearly noted during checkout.

Standard lead times range from 3 days to 4 weeks depending on the product and decoration method. The current estimate is shown on each product page and in the Pricing Summary. Rush production is available on select items.

Yes. Rush production and expedited shipping options are available on many products and are listed directly on the product page when available. Availability depends on the supplier and decoration method.

Once your order ships, you will receive tracking information via email. You can also view order status and tracking details in your Brandmerch dashboard at any time.

Storefronts are fully branded online shops that you can launch in minutes. They are fully integrated with your procurement and inventory workflows. Use them for employee merch stores, client gift catalogs, event pop-up shops, pre-order campaigns, or internal wholesale ordering portals.

Yes. Every part of your storefront is customizable using an integrated visual design tool — no coding required. You control the layout, branding, colors, and product selection.

Sales tax, VAT, and compliance are handled automatically on every storefront transaction. There is no manual setup, reporting, or ongoing tax maintenance required.

Yes. Storefronts support credits, coupons, and automated gifting triggers. You can allocate budgets by team, set up self-service ordering with controls, and track usage — all with fulfillment handled automatically.

Yes. Storefronts can fulfill from pre-purchased stored inventory, trigger on-demand production, or a mix of both — all managed through one system. Customer orders pull directly from inventory or route to production automatically.

Yes. Event pop-up shops can be launched quickly for conferences, product launches, or campaigns. You can set open and close dates, limit availability, and manage event-specific inventory.

Brandmerch provides centralized warehouse storage specifically designed for branded merchandise. You can store items purchased through Brandmerch as well as custom items and inventory you already own. Everything lives in one place — no silos or guessing where things are.

Yes. Stored merchandise is accessible to teams globally with real-time visibility into what is available, reserved, or ready to reorder. There is no need to coordinate across separate inventories.

Storage connects directly to your Brandmerch storefronts, Shopify, or your CRM. When an order comes in, fulfillment is triggered automatically — no manual handoffs, no spreadsheets, no chasing logistics.

Yes. Event inventory, booth setups, employee kits, and ongoing programs can all be stored and shipped on demand. Gifting, returns, and event logistics are built directly into the fulfillment flow.

The Storage Only plan starts at $85 per month plus usage-based fees for fulfillment. The full Merch OS plan includes storage capabilities along with storefronts, team management, and all platform features.

Logo Kits store your brand assets and production guidelines — logos, colors, placements, and approved decoration methods — so every production run is consistent. Define your rules once and Brandmerch enforces them across thousands of items automatically.

Administrators define approved logos, colors, and print rules in centralized Logo Kits and Brand Libraries. Team members can only order using approved assets, ensuring brand consistency without manual review of every order.

Yes. Create internal catalogs of approved items, control which logos and designs can be used, and set budgets and approval workflows. Teams can self-serve while maintaining brand governance.

Yes. Invite team members from the header menu or Team Settings. You can auto-admit members by email domain and manage default roles and permissions. There is no limit on the number of same-domain buyers on the free plan.

Managers can configure approval workflows and spending budgets per team or department. Orders that exceed thresholds route to the appropriate approver. The Manager Dashboard provides centralized visibility into all orders and spend.

Yes. Brandmerch offers a free Agency add-on for creative agencies and promotional product resellers. It provides multi-client management, white-label capabilities, and client-specific pricing and branding.

Brandmerch takes data protection seriously. We process data under strict privacy policies and offer a Data Processing Agreement (DPA) for enterprise customers. Details are available on our Legal page.