Branded merchandise for hospitality — as unique as your business

From custom-scented candles and cut-and-sew robes to a fully stocked online gift shop — design, produce, store, and sell branded products that guests remember long after checkout.

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Branded hospitality merchandise

Everything hospitality brands need in one platform

Custom manufacturing, wholesale pricing, warehouse storage, franchise brand controls, online storefronts, and automated reorders.

Custom manufacturing

Develop proprietary products — custom scents, cut-and-sew apparel, private-label bath amenities — manufactured to your exact brand specifications.

Wholesale pricing

Consolidate orders across locations and unlock volume discounts. The more properties you supply, the lower your per-unit cost.

Storage & fulfillment

Finished merchandise is warehoused and ready to ship. Restock gift shops, fulfill online orders, or send guest gifts — all from one inventory pool.

Brand controls

Lock approved logos, Pantone values, and product templates at the corporate level. Franchise locations order only from pre-approved catalogs.

Storefronts

Launch a branded online store so guests can browse and buy merchandise from their room or after checkout — inventory syncs with your physical gift shop.

Reorder automation

Set minimum-stock thresholds and let Merch OS trigger purchase orders automatically. No more last-minute rush orders or empty shelves.

Explore Hospitality Essentials

Browse guest amenities, staff uniforms, and hotel-branded merchandise for every touchpoint.

Frequently asked questions

Looking for help with branded merchandise? Explore FAQs on ordering, fulfillment, storefronts, pricing, and more.

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  • Corporate teams set approved logos, Pantone colors, decoration placements, and product templates inside the Merch OS brand library. Franchise locations can only order from the pre-approved catalog — so every property ships merchandise that meets brand guidelines without manual review at HQ.
  • Minimums vary by product and decoration method. Standard decorated items start as low as 24 units per design. Custom-manufactured products like cut-and-sew apparel or private-label candles typically start at 100–250 units. Your account manager can walk through exact minimums during onboarding.
  • Yes. Our custom manufacturing team works with you on product development — from signature candle scents and bath amenities to bespoke cut-and-sew robes, tote bags, and gift sets. We handle sampling, iteration, and production so the finished product matches your brand's identity exactly.
  • Both channels pull from the same warehouse inventory in real time. When a guest buys an item online or in-lobby, the stock count updates instantly across every channel. You can also allocate separate inventory pools for online and physical if you prefer dedicated stock for each.