Gifting & Fulfillment

From one gift to thousands of deliveries

Create branded gifting programs, store merchandise in our warehouse and send it anywhere, with Brandmerch handling sourcing, kitting, automation and fulfillment.

A MerchOS gift kitting flow: retrieve inventory, add a gift note, gift box and custom mailer label

One gifting operation, end to end

Your teams choose the moment and Brandmerch handles the rest.

Marketing · Sales · HR

Campaigns · Automations · Gift selections

MerchOS™ + fulfillment

The platform behind every gift you send

  • Gift links
  • Recipient choice
  • Inventory
  • Kitting
  • Automation
  • Shipping

Managed by Brandmerch

Sourcing · Kitting · Warehousing · Shipping · Support

Employees

Onboarding, milestones and holidays

Customers

Prospects, clients and renewals

Events

Attendee, speaker and sponsor kits

One platform. One inventory. Every gift tracked.
Branded garments packed in polybags, ready to ship
Branded mugs, apparel and gift boxes ready to ship
A custom branded candle in a yellow glass vessel
Branded handmade soap bars

Everything behind every gift

An approved product catalog in MerchOS

Curated gift catalogs

Approved, on-brand products your teams can send.

A recipient holding a branded welcome gift box

Recipient choice

Recipients pick the item, size and shipping address.

The MerchOS stockroom: available, incoming and reserved inventory by product

Warehouse storage

Your gifts stored with us, with live counts by size.

A white gift box tied with a silk ribbon

Custom kitting

Gift boxes, tissue, card inserts, handwritten notes and labels.

MerchOS orders with automatic fulfillment active

CRM automation

Send from Salesforce, HubSpot, Zapier or your HR system.

MerchOS ship date and stock on hand for an order

Global shipping

One address or thousands, in 220 countries.

How it works

  1. 01

    Choose the gifts

    Pick products, set budgets and design the unboxing.

  2. 02

    Stock the warehouse

    We make or source the gifts and store them.

  3. 03

    Set up sending

    Gift links, address lists or CRM triggers.

  4. 04

    Ship and track

    We pack and ship. You track every gift in MerchOS.

Built for every team that gifts

HR and onboarding

Welcome kits, milestones and holiday gifts.

Sales and prospecting →

Gifts for booked meetings and closed deals.

Marketing and events →

Event kits, campaigns and ambassador boxes.

Customer success

Renewals, anniversaries and thank-you gifts.

Executive gifting

Premium gifts for clients and leadership.

Partner programs

Gifts and kits for channel partners.

A SkinCeuticals ambassador gift box tied with a black ribbon

Case study

L'Oréal: luxury gift boxes for brand ambassadors

Ambassador gift boxes
1,000Ambassador gift boxes
Delivery timeline
Five weeksDelivery timeline

We designed, sourced and hand-assembled the SkinCeuticals boxes, then delivered them to a New York hotel.

One platform to control your merchandise. One team to manage everything behind it.

The platform

MerchOS gives your team control and visibility.

  • Purchasing
  • Approvals
  • Storefronts
  • Inventory
  • Budgets
  • Reporting

The managed service

Brandmerch handles the work behind the merchandise.

  • Sourcing
  • Production
  • Vendors
  • Warehousing
  • Logistics
  • Fulfillment

Frequently asked questions

Looking for help with branded merchandise? Explore FAQs on ordering, fulfillment, storefronts, pricing, and more.

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  • A gift link is a private, branded page built from one of your collections. You share one URL by email, Slack or your onboarding flow, or send per-recipient links. Recipients see no prices and no checkout: they confirm what is in the box or pick from the items you offer, choose a size and enter their shipping address. Responses appear on one dashboard with a tally by product and size, and when you close the link every response becomes a shipment-ready order.
  • No. With a gift link, each recipient enters their own address and size, so nobody collects home addresses over email or in a spreadsheet. If you already have addresses, you can upload a list of recipients or push them through the API and ship directly.
  • Yes. Salesforce connects through Salesforce Flow, any CRM can connect through Zapier or the Brandmerch Gifting API, and a native HubSpot app is in early access. A closed deal, a booked meeting, a renewal or a new hire added in your HR system can trigger a send. Each gift ships from merchandise already stored with us, and its status, from invited to delivered, is written back to the record.
  • You define a kit recipe, for example a T-shirt, a notebook and a sticker pack, and we assemble kits when an order or trigger fires. Each component is tracked on its own, so a low item shows before a kit runs short. Gift wrapping, branded tissue, custom card inserts, handwritten notes and custom labels can be added per order, in a mailer or a rigid gift box.
  • Yes. Brandmerch ships to 220 countries, to offices, event venues and individual home addresses, with tracking on every package. Agree who pays duties and taxes before a parcel leaves, so a gift recipient is not asked to pay on delivery. You can ship on Brandmerch carrier accounts or connect your own UPS, FedEx or USPS account.
  • Pricing depends on the products you choose and how many gifts you send. You buy merchandise at wholesale prices and pay for a platform subscription. Fulfillment is itemized: storage is metered by the weight of what is on the shelf, receiving and pick and pack are charged per event, and postage is charged per parcel. Talk to us for a quote based on your gifting volume.

MerchOS™

Every gift handled,
from the first box to the last delivery.

Bring your gifting plans, with a Brandmerch team sourcing, storing, packing and shipping every gift.