Gifting & Fulfillment
From one gift to thousands of deliveries
Create branded gifting programs, store merchandise in our warehouse and send it anywhere, with Brandmerch handling sourcing, kitting, automation and fulfillment.

One gifting operation, end to end
Your teams choose the moment and Brandmerch handles the rest.
Marketing · Sales · HR
Campaigns · Automations · Gift selections
MerchOS™ + fulfillment
The platform behind every gift you send
- Gift links
- Recipient choice
- Inventory
- Kitting
- Automation
- Shipping
Managed by Brandmerch
Sourcing · Kitting · Warehousing · Shipping · Support
Employees
Onboarding, milestones and holidays
Customers
Prospects, clients and renewals
Events
Attendee, speaker and sponsor kits




Everything behind every gift

Curated gift catalogs
Approved, on-brand products your teams can send.

Recipient choice
Recipients pick the item, size and shipping address.

Warehouse storage
Your gifts stored with us, with live counts by size.

Custom kitting
Gift boxes, tissue, card inserts, handwritten notes and labels.

CRM automation
Send from Salesforce, HubSpot, Zapier or your HR system.

Global shipping
One address or thousands, in 220 countries.
How it works
- 01
Choose the gifts
Pick products, set budgets and design the unboxing.
- 02
Stock the warehouse
We make or source the gifts and store them.
- 03
Set up sending
Gift links, address lists or CRM triggers.
- 04
Ship and track
We pack and ship. You track every gift in MerchOS.
Built for every team that gifts
HR and onboarding
Welcome kits, milestones and holiday gifts.
Sales and prospecting →
Gifts for booked meetings and closed deals.
Marketing and events →
Event kits, campaigns and ambassador boxes.
Customer success
Renewals, anniversaries and thank-you gifts.
Executive gifting
Premium gifts for clients and leadership.
Partner programs
Gifts and kits for channel partners.

Case study
L'Oréal: luxury gift boxes for brand ambassadors
- Ambassador gift boxes
- 1,000Ambassador gift boxes
- Delivery timeline
- Five weeksDelivery timeline
We designed, sourced and hand-assembled the SkinCeuticals boxes, then delivered them to a New York hotel.
One platform to control your merchandise. One team to manage everything behind it.
The platform
MerchOS gives your team control and visibility.
- Purchasing
- Approvals
- Storefronts
- Inventory
- Budgets
- Reporting
The managed service
Brandmerch handles the work behind the merchandise.
- Sourcing
- Production
- Vendors
- Warehousing
- Logistics
- Fulfillment
Frequently asked questions
Looking for help with branded merchandise? Explore FAQs on ordering, fulfillment, storefronts, pricing, and more.
View more- A gift link is a private, branded page built from one of your collections. You share one URL by email, Slack or your onboarding flow, or send per-recipient links. Recipients see no prices and no checkout: they confirm what is in the box or pick from the items you offer, choose a size and enter their shipping address. Responses appear on one dashboard with a tally by product and size, and when you close the link every response becomes a shipment-ready order.
- No. With a gift link, each recipient enters their own address and size, so nobody collects home addresses over email or in a spreadsheet. If you already have addresses, you can upload a list of recipients or push them through the API and ship directly.
- Yes. Salesforce connects through Salesforce Flow, any CRM can connect through Zapier or the Brandmerch Gifting API, and a native HubSpot app is in early access. A closed deal, a booked meeting, a renewal or a new hire added in your HR system can trigger a send. Each gift ships from merchandise already stored with us, and its status, from invited to delivered, is written back to the record.
- You define a kit recipe, for example a T-shirt, a notebook and a sticker pack, and we assemble kits when an order or trigger fires. Each component is tracked on its own, so a low item shows before a kit runs short. Gift wrapping, branded tissue, custom card inserts, handwritten notes and custom labels can be added per order, in a mailer or a rigid gift box.
- Yes. Brandmerch ships to 220 countries, to offices, event venues and individual home addresses, with tracking on every package. Agree who pays duties and taxes before a parcel leaves, so a gift recipient is not asked to pay on delivery. You can ship on Brandmerch carrier accounts or connect your own UPS, FedEx or USPS account.
- Pricing depends on the products you choose and how many gifts you send. You buy merchandise at wholesale prices and pay for a platform subscription. Fulfillment is itemized: storage is metered by the weight of what is on the shelf, receiving and pick and pack are charged per event, and postage is charged per parcel. Talk to us for a quote based on your gifting volume.
MerchOS™
Every gift handled,
from the first box to the last delivery.
Bring your gifting plans, with a Brandmerch team sourcing, storing, packing and shipping every gift.